Your tone should be professional, positive and optimistic.Do not be over formal or fill your email with jargons. Your closure should be warm and caring.Give room for the customer to make further enquiry if not satisfied with your reply.Inform him/her if an alternative is available. If you do not have what the client needs, let the client know this clearly.Make arrangement for a meeting when this is needed to ensure the client gets the very best.This will help to keep the email succinct. Attach relevant documents to the email.Answer appropriately, providing detailed essential information that will satisfy the customer.
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